Error Code Database
Troubleshoot error messages in BobCAD-CAM software
This database serves as a resource to help you troubleshoot error code messages that pop-up throughout the software. This is an ongoing list that gets progressively updated as new error codes get reported to Tech Support.
Don't see your error code? Email Tech Support at [email protected] (attach an image of the error and your .bbcd part file).
Error Codes
Use the search box below to find specific error codes. Click column headers to sort. Table scrolls horizontally on smaller screens.
| ID | Error Code Name | Image | Error Location | Error Description | Solutions |
|---|---|---|---|---|---|
| 1 | (Feature {Feature Name}) | View Image | Posting Toolpath | Current toolpath is not for 3-axis machine. Posting process exception. | The machine selected is a 3 axis machine: 1. Select a machine that can be used for all toolpaths in the job 2. If the machine is selected correctly, there is a feature that can not be used for a 3x machine. Recreate or delete that feature. 3. The Machine Origin is setup incorrectly. The Z-Axis should be facing upwards pointing towards you if looking from top of part prospective. |
| 2 | (Feature {Feature Name}) | View Image | Posting Toolpath | Current toolpath is not for 4-axis machine. Posting process exception. | The machine selected is a 4 axis machine: 1. Select a machine that can be used for all toolpaths in the job. 2. If the machine is selected correctly, there is a feature that can not be used for a 4x machine. Try to Post Yes/No the feature and see if it posts. 3. If you have an index in the job, check to make sure they are all normal to the rotation axis. A surface could be selected for the index to is not normal to the rotation axis. Try reselecting index and using a UCS for the index instead. 4. Check Machine Setup and make sure it is setup correctly. 5. (For Mill-Turn) Check the tool in the tool crib and make sure it is oriented correctly. For example, if you are indexing to a face, and you have a 4-axis machine, make sure that you're tool is setup for cross milling. |
| 3 | Error(s) occurred during the simulation run! Simulation will be stopped. | View Image | Loading Simulation | This move can't be interpolated, because it is ambiguous (180 degree orientation or roll change). Please pass it in smaller steps. | 1. Go back and re-evaluate toolpath creation. Adjust Tool Orientation. |
| 4 | CL file not found | - | Posting Toolpath | CL file not found. | 1. The NC file location is set to a path that does not exist. Set it to C:\BobCAD-CAM Data\BobCAD-CAM V(current version)\NC\(Machine Type) |
| 5 | No special characters in part file name | - | Posting Toolpath | The special characters are not able to be written in the program name from the part file name. | 1. Eliminate Special Characters from file name. |
| 6 | Resource file not be found, program execution will be aborted! | - | Saving File | Resource file not be found, program execution will be aborted! | 1. Trying to save to an unrecognized network drive. Save to folder on local drive. |
| 7 | The program can't start because mfc100u.dll is missing | - | Opening Software | The program can't start because mfc100u.dll is missing from your computer. Try reinstalling the program to fix this problem. | 1. Missing 2010 C++ Redistributable x64 |
| 8 | DefaultTools.defmtools IS CORRUPTED! | - | Loading Tool Library | C:\BobCAD-CAM Data\BobCAD-CAM V24\MillingTechnology\Tools\Mill\DefaultTools.defmtools IS CORRUPTED! | 1. Uninstall/Reinstall Software 2. Make sure 2005 x86 Redistributable is not missing. Refer to: Installer Dependencies Section |
| 9 | The wire cut can't be parallel to the wire plane! | View Image | Wire EDM | The wire cut can't be parallel to the wire plane! Please check your parameters. | If the WCS (World Coordinate System) doesn't match UCS, this error will occur. 1. Adjust UCS |
| 10 | Can not open Document | View Image | BobCAM for SOLIDWORKS | Can not open Document: "L:\Cer Log\Project\TEST.sldprt". This document is not supported in MFC application. | 1. Make sure the file and folder that the file is in is not "Read Only" 2. Make sure BobCAD is up-to-date 3. Make sure the file is closed down in SolidWorks 4. Check C++ 2015 & 2012 5. Manually register swdocumentmgr.dll 6. May be a bad model. Check the model to make sure there are no bad surfaces or save out as a STEP or IGES file |
| 11 | Passed points does not define a circle | View Image | Posting Toolpath | Passed points does not define a circle. | 1. Check to make sure the circular leads are not set to zero. It needs to be a non-zero value. |
| 12 | Collision checking disabled - Could not compute offset | View Image | Simulation | Collision checking for object tool, which suffered an unsupported change, was disabled. Could not compute offset of given contour. Contour is not continuous. | 1. Check tool geometry. Make sure it is fully connected if it is a custom made tool 2. This may be an issue with the tool geometry if it is a tool from Machining Cloud. Check with Development and / or Machining Cloud. |
| 13 | Start reading post file bad | View Image | Posting Toolpath | Start reading post file bad | 1. In "Current Setting" --> "EDM Setup", Disable "Output Start Hole Program" |
| 14 | Hole Geometry Picking | View Image | Feature Wizard | Hole Geometry Picking | 1. Too many different hole diameters were selected. Select a number of different hole diameter less than or equal to 16 |
| 15 | mfc100u.dll was not found | View Image | Posting Toolpath | The code execution cannot proceed because mfc100u.dll was not found. Reinstalling the program may fix this problem. | 1. Make sure 2010 x86 – 10.0.30319 or later is installed 2. Login to main Admin account and do a complete uninstall/reinstall 3. Manually register the dll on the main Admin account. |
| 16 | MW_ASSERT failed (HasInstance()) | View Image | Loading Simulation | B:\project\mwmachsim\src\mwCNCSimPlugin.cpp (34): MW_ASSERT failed (HasInstance()) | 1. Simulation will not run if customer is on Windows 7 and on BobCAD V33 SP2 or newer. Upgrade to Windows 10 or if they have V33, they could try installing V33 SP1 instead. |
| 17 | Exception raised in calculation routine | View Image | Calculating Toolpath | Exception raised in calculation routine (triax::mw3dTrimmerOnHeightNet::MatchClippedPolylines: clpped sub-polyline is not found but should) | 1. Check Model - There could be overlapping surfaces at the edges of where the toolpath would be created. 2. Try adjusting Machine Tolerance, Step over, Bottom of Job, etc... |
| 18 | Verification: Verifier built with different compiler | View Image | Loading Simulation | Verification: Verifier built with different compiler or settings | 1. Try Resetting Simulation First - Use UI Reset Tool - Delete Gui setting files 2. Run a Repair on the software to fix the issue. |
| 19 | Self-Registration Error (SolidWorks) | View Image | Installing Software | The following files did not self-register or unregister: C:\Program Files\Common Files\Solidworks Shared\swdocumentmgr.dll Error: 0x0 | 1. Run Installer as Admin (Right-click on file and select, "Run as Administrator") 2. Check C++ 2015-2019 and update it. 3. Download the latest build of the software from the support site and run as admin. |
| 20 | Incorrect cutter compensation definition | View Image | Loading Simulation | Incorrect cutter compensation definition ('MW_CC_STOP' is missing) | 1. Issue with Machine Definition of Machine. Go to Current Settings and review Machine Def. 2. Make a new Plasma Virtual Machine and link the existing post processor to it. |
| 21 | Server Response - Registration Error | View Image | Registering the Software | Server Response: An Error(0) occurred during the online Registration/Update. | 1. Make sure the Company Name and Name of Customer Account is not too long 2. Make sure there are no special characters in the Account name or Company Name 3. Internet connection may be bad or unstable. Get a better internet connection or register offline. |
| 22 | Cannot find index.html | View Image | Loading Simulation | Cannot find 'file:///C:/BobCAD-CAM%20Data/BobCAD-CAM%20V35/live/index.html'. Make sure the path or internet address is correct | 1. Windows 10 or older is heavily out of date. Update Windows fully |
| 23 | ModuleWorks License Error | View Image | Loading Simulation | We detected that you have some licenses for ModuleWorks products registered to BobCAD-CAM. Unfortunately you do not have a valid license for the (114) Collision Checker product. | 1. Windows 10 or older is heavily out of date. Update Windows fully 2. Contact support. Might need to Rekey the License. License may be bad |
| 24 | MW_ASSERT failed (Collision Checker) | View Image | Loading Simulation | C:\builds\moduleworks\dev\libraries\mwMSimCollisionChecker\src\mwMSimCollisionChecker.cpp (193): MW_ASSERT failed | 1. Windows 10 or older is heavily out of date. Update Windows fully 2. Rekey License. License may be bad |
| 25 | Dereference of bad pointer | View Image | Loading Simulation | cadcam::mwLineContainerConstlteratorConvertor: operator *: Dereference of bad pointer | 1. Check tool geometry - somewhere there is probably bad tool geometry 2. Check the tool dimensions. May have impossible geometry (eg. Center Drill with bad dimensions) |
| 26 | Collection was modified | View Image | Loading Simulation | Collection was modified; enumeration operation may not execute. | 1. Follow standard Simulation Reset 2. Delete Gui settings files in BobCAD-CAM Data folder 3. Delete Reg Keys for BobCAD and MW 4. Contact support to get UI Reset Tool |
| 27 | ID already exists in machine definition | View Image | Loading Simulation | An error occurred while retrieving the machine definition data ID already exists and this would create duplicate ID's in the machine definition | 1. Happens when 2 tools in the tool crib have the same ID. Delete and remake the Tool Crib |
| 28 | ModuleWorks License Error (Windows 7) | View Image | Loading Simulation | We detected that you have some licenses for ModuleWorks products registered to BobCAD-CAM. Unfortunately you do not have a valid license for the (114) Collision Checker product. | 1. User is on Windows 7 which is no longer supported by Microsoft or ModuleWorks. They need to update to a newer version of Windows (eg. 10 or 11) |
| 29 | Error No Valid License Found | - | Loading NC Editor | NC Editor does not open and you get this error | 1. Increase NC Editor Launcher Delay to allow more time for your computer to process the request 2. Adjust Permissions of BobCAD-CAM and NC Editor |
| 30 | CRC Error | - | Installation | CRC error: The file C:\Program Files\NCEditor V1\Documentation\NCEditor.pdf doesn't match the file in the setup's .cab file. | The BobCAD installation exe file is corrupt. 1. Make sure the file is fully downloaded from the support site 2. Make sure the file was properly transferred to the computer if it came from a different computer. |
| 31 | Reg Error #130 | - | Registration | INVALID LICENSE ID | 1. Verify License ID is correct |
| 32 | Reg Error #131 | - | Registration | INVALID PASSWORD | 1. Verify Password is correct |
| 33 | Reg Error #132 | - | Registration | NO ITEMS FOUND FOR THIS LICENSE | 1. Contact BobCAD Support |
| 34 | Reg Error #133 | - | Registration | PENDING INVOICE | 1. Contact BobCAD Support - Invoice needs to be paid |
| 35 | Reg Error #134 | - | Registration | INVALID USER CODES | 1. Contact BobCAD Support |
| 37 | Reg Error #136 | - | Registration | LICENSE IS ALREADY REGISTERED | 1. License is already in use on another computer |
| 39 | Reg Error #150 | - | Registration | INCORRECT LICENSE ID LENGTH | 1. Verify License ID is correct length |
| 40 | Reg Error #151 | - | Registration | INCORRECT PASSWORD LENGTH | 1. Verify Password is correct length |
| 44 | Reg Error #155 | - | Registration | INCORRECT VERSION | 1. License is for a different version of BobCAD |
| 45 | Reg Error #156 | - | Registration | FAILURE TO GENERATE LICENSE | 1. Contact BobCAD Support |
| 46 | Reg Error #165 | - | Registration | NOT A VALID NETWORK LICENSE | 1. This is a standalone license, not a network license |
| 47 | BobCAD-CAM Failed in: Trim Two | - | CAD | Error occurs when using Trim Two Entities. The issue happens if it is impossible to connect the two entities together or using Quick Trim. | 1. The geometries are not on the same Z plane 2. The two entities, if extended, would not intersect |
| 48 | CLF Not Found | - | Posting Toolpath | C:\BobCAD-CAM Data\BobCAD-CAM V(old version #)\NC\Mill\File_Name.clf NOT FOUND!!! | 1. Error can occur when the NC file path directory folder does not exist. This can happen if you are bringing your post over from an older version and it is still referencing the old file path. 2. Set NC File Path to: C:\BobCAD-CAM Data\BobCAD-CAM V(current version)\NC\(Machine Type) |
| 49 | Can not build orthogonal vector on base | - | Posting Toolpath | (THREAD MILL 1/2-28 FINISH-MILL Thread) Can not build orthogonal vector on base, base and direction are colinear | 1. Set the "Radius" value on the Leads page to a non-zero number in the Mill Thread Feature. |
| 50 | Server Busy | - | Opening Software | Loading NC Editor | This action cannot be completed because the other program is busy. Choose 'Switch To' to activate the busy program and correct the problem. | This is a Windows System Error 1. For Opening BobCAD: Uninstall and Reinstall all printer drivers on the computer 2. For NC Editor: Increase the launcher delay which will allow the software time to process the request |
| 51 | Registry Error 42 – Registry Open Error | - | Loading Add-In / Launching BobCAM for SOLIDWORKS | BobCAM cannot write licensing keys under HKLM\SOFTWARE\BobCAD-CAM because SOLIDWORKS is not running with Administrator privileges. | 1. Run SOLIDWORKS as Administrator once (Right-click the SOLIDWORKS shortcut → Run as administrator) 2. Make elevation permanent: Right-click the SOLIDWORKS desktop or Start-menu icon → Properties → Compatibility tab → Tick "Run this program as an administrator" → Apply → OK 3. Verify registry access: ensure the user/elevated process can write to HKLM\SOFTWARE\BobCAD-CAM |
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