Open Source Sofware

Refund Policy – Service & Software Policies

Contact Information

BobCAD-CAM Inc, 28200 U.S. Hwy 19 North Suite E, Clearwater FL, 33761
Toll Free: 877-262-2231 Local: 727-442-3554 Technical Support: 727-489-0003
Web: www.bobcad.com
 

TERMS OF USE:

Purchaser shall be eligible for a refund of purchased service and software according to the terms of this
policy (“Refund Policy”). The Refund Policy shall not supersede or replace BobCAD-CAM’s limited
warranty or disclaimer of such warranty contained in BobCAD-CAM’s End User License Agreement. The
Refund Policy is applicable solely within the time lines set-forth herein and subject to the requirements
set forth herein.
 

SOFTWARE REFUND ELIGIBILITY

If the BobCAD-CAM software fails to perform any of the advertised features identified at BobCAD-CAM’s
website, www.bobcad.com (“Official Website”), you shall be eligible for a refund provided the refund
request is received by BobCAD-CAM within 45 days from the date of your purchase.
 
You shall be ineligible for a refund based on changes, modifications and updates to the functions of the
BobCAD-CAM software advertised on the official website after your purchase. Such changes,
modifications, and updates are not covered under the Refund Policy. If you are eligible for a refund, you
must submit a refund request pursuant to the Service and Software Refund Guidelines. Furthermore, if
the BobCAD-CAM software does not generate ISO G-Code accepted by your machine control, you may
submit a refund request pursuant to the Service and Software Refund Guidelines.
 
Third party software sold by BobCAD-CAM other than Predator Software©, is excluded from this Refund
Policy. Such software is nonrefundable and all sales are final. This exclusion includes, but is not limited
to, Solidworks™, Celeritive Technologies© HSP, Mach3©, Machinist Tool Box™ and any other third party
products offered by BobCAD-CAM. All refunds are subject to a restocking fee of 20% of the purchase
price.
 

SERVICE REFUND ELIGIBILITY

Annual Support Package: The Annual Support Packages are non-refundable except if within BobCADCAM’S
sole and exclusive determination. All of the following apply: (a) You or your company are a first
time purchaser of the Annual Support Package with BobCAD-CAM or its authorized representative; (b)
You have not used your Annual Support Package; and (c) You are eligible for a refund based on BobCADCAM’s
Software Refund identified above. If BobCAD-CAM elects to issue a refund for the Annual Support
Package, the amount of the refund will be the purchase price less a 20% service fee.
 
Training Seminars:

  • The Training Seminars are non-refundable once the scheduled training session begins.
  • There is a non-refundable deposit collected on all Training Seminars. The deposit is 50% of the price paid for the seminar. BobCAD-CAM may issue a refund of the Training Seminar deposit within its sole discretion on a pro-rated basis computed according to your date of cancellation prior to the scheduled seminar as follows and are in addition to any the other charges and fees:
    • You have called or emailed BobCAD-CAM during regular business hours more than 21 days prior the
      start of the seminar – No additional fee.
    • You have called or emailed BobCAD-CAM during regular business hours 21 – 14 days prior to the start
      of the seminar – An additional fee of 25% of the non-refundable deposit.
    • You have called or emailed BobCAD-CAM during regular business hours 13 – 7 days prior to the start of
      the seminar – An additional fee of 50% of the non-refundable deposit.
    • Cancellations of 6 days or less prior to the start of the Seminar will not be accepted. If you have
      canceled 6 days or less prior to the start of the Seminar, your training will be transferred to our On-Line
      Training option for equal value paid for the Seminar. No special offers or discounts can be applied and a
      $100.00 transfer fee will be automatically deducted.
  • If you do not show up or walk out during a seminar you will not be considered for a refund.
  • Charges may apply if you need to re-schedule a Training Seminar:
    • You have called or emailed BobCAD-CAM during regular business hours more than 21 days prior the
      start of the seminar – No fees apply.
    • You have called or emailed BobCAD-CAM during regular business hours 21 – 14 days prior to the start
      of the seminar – 25% Surcharge to the Training Seminar based on your original purchase price.
    • You have called or emailed BobCAD-CAM during regular business hours 13 – 7 days prior to the start of
      the seminar – 50% Surcharge to the Training Seminar based on your original purchase price./li>

    • Requests to reschedule 6 days or less before the start of the seminar will not be accepted. If you
      attempt to reschedule during this time period, you have the option to transfer to our On-Line Training
      option for equal value paid for the seminar minus a 20% transfer fee based on your original purchase
      price.

Online Training

  • Online Training- Online Training is a non-refundable purchase.
  • On-site Training – On-Site Training is non-refundable and may not be re-scheduled unless arrangements have been accepted by the trainer in writing.
  • In-House – In-House Training is Non-refundable and may not be re-scheduled unless arrangements have been accepted by the trainer in writing.
  • Training CD Set – Training CDs are non-refundable.

 
Purchases through an Authorized BobCAD-CAM Reseller – If you purchased the BobCAD-CAM software
through an authorized software reseller, you MUST go through your reseller for a return. The same guidelines in this policy would apply in addition to any return policies that your reseller may have.
 
Shipping & Handling Fees – Shipping and Handling fees apply to ALL products being delivered to the
customer. Once a product has been shipped, the original shipping and handling fees will not be refunded. This charge will be listed in writing on your credit invoice.
 
Other Charges and Fees: – All returns and refunds are subject to a 20% restocking and service fee that will be deducted from the total refund. This charge will be applied to all purchases being refunded including any services, training and software purchased. This charge will be listed in writing on your credit invoice.
 
How to Request a Refund: – Submit a formal request in writing by emailing [email protected] For software returns, you must cooperate with a technical support representative’s inquiry into your eligibility for a Software Refund. You can contact technical support by calling (727) 489-0003. To qualify for a refund: The technician you work with must be able to determine that the BobCAD-CAM software you purchased will NOT generate standard ISO G-Codes for your CNC machine control. The technician you work with must be able to determine that the BobCAD-CAM software you purchased did not provide an advertised function on our official web site, www.bobcad.com, at the time of your purchase. Refusal to work with a technician will result in the automatic denial of your request for a refund. It is the responsibility of the customer to ensure their machine control accepts standard ISO GCode. (Returns will not be accepted on the basis of post processor issues if the CNC Machine control does not accept Standard ISO G-Code) If a customer purchases the BobCAD-CAM software BEFORE the purchase of a machine, the Customer may not return the BobCAD-CAM software due to machine or controller issues.
 
BobCAD-CAM does not offer 100% satisfaction guarantees on any software or service sold. BobCADCAM offers a free demo on our website for all products sold. This allows prospective and existing customers the opportunity to test the software risk free before the time of purchase. It is the responsibility of the consumer to ensure the BobCAD-CAM software fits their specific machining needs before the software is purchased.
 
Returning Software:

  • If you have received approval for a return, you will receive a Return Merchandise Authorization (RMA)
    number in writing with full instructions on how to properly return the BobCAD-CAM software.
  • When returning the software, you will need to ensure you write your RMA number clearly on the
    outside of your package.
  • Upon receiving the RMA # from the Customer Service Department, you will have (30) thirty days to
    send the software back to BobCAD-CAM Inc. If the software is not received within the (30) thirty days,
    BobCAD-CAM Inc. has the right to rescind the approved refund.
  • If the package is received and there is no RMA number on the outside of the box, the Shipping and
    Receiving Department will refuse the package.
    • If you have registered your software, you must call BobCAD-CAM toll free, at 877-262-2231, and deauthorize
      all seats of the BobCAD-CAM software version you are returning.
  • If you have uninstalled the software, you will need to re-install the software and complete the deauthorization
    process before returning the software.
  • If you have purchased a hard lock (dongle) key for your BobCAD-CAM software, you must return all
    hard lock (dongle) keys. No de-authorization is needed to return hard lock keys.
  • BobCAD-CAM Software is non-transferable.



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