Open Source Sofware

Advantage Service Subscription & Support Plans

Advantage Service Subscription plans offer cost-effective and comprehensive programs allowing subscribers to receive the latest product releases and expert technical support at no additional cost during the protection period to save time and money.

Two plan options exist; Advantage Plan Standard and Advantage Plan Premium.

Advantage Service Subscription & Support Plans allow you to work in an up-to-date CAD/CAM development environment, keeping you competitive, improving operational efficiency, and empowering CAD/CAM operators with the most current tools to maximize your investment with BobCAD-CAM software solutions.

Better productivity. By getting the most current updates and upgrades to your BobCAD-CAM software, you get the most powerful toolset available to streamline your CAD-CAM process, reduce cycle time, and save money.

Better cost-effectiveness. Your Service Subscription agreement offers you discounts and price protection for the term of the agreement. By predicting and managing a yearly fixed cost, this lets you free up money for other investments.

Better competitive edge. Upgrades, new versions, special releases, add-on features, webinars, and videos — all exclusive for Advantage members — help you improve your performance and productivity, keeping you competitive in your field.


Advantage Service Subscription Plans

Standard

Premium

All Software Upgrades and Updates released within the 12 month subscription period.

Included

Included

Call 877-262-2231
for Pricing

Call 877-262-2231
for Pricing

Advantage Support Plans

Standard

Premium

3 New Or Updated Posts-Processors

Included

Included

Post-Processor Downloads

Included

Included

Customized / Updated Posts

3 Machines Per Year

3 Machines Per Year

Help Desk Login

Included

Included

Email Support

Included

Included

Telephone Support

Included

Included

Remote Session Support

Included

Included

VIP Remote Sessions

Not Included

Included

Pre-Recorded Webinars

Not Included

Included

Live Webinar Training

Not Included

Included

2 Hours Online Training ($300 value)

Not Included

Included

Live Chat With Support

Not Included

Included

VIP Priority Call Back

Not Included

Included

Preferred Pricing

Included

Included


Technical Support Hours

8am – 7pm Monday – Friday | Eastern Standard Time

Supported Versions: V26 Products

Tech Support: 727-489-0003


1. What is an Advantage Service Subscription & Support Plan?
The Advantage Service Subscription & Support Plan is a cost-effective and comprehensive program, which allows subscribers to receive phone and email support, software upgrades, updates and software enhancements at no additional cost during the protection period.

Subscribing to an Advantage Service Subscription & Support Plan allows your organization to keep up with the latest development of the software and take advantage of the latest and improved features in the BobCAD-CAM software.


2. How can I purchase an Advantage Service Subscription & Support Plan?
If you wish to subscribe to the plan, simply call BobCAD-CAM at 877-262-2231 or 727-442-3554 to request and purchase the plan of your choice. The plan will go into force from the purchase date for a full 12 months thereafter of subscription.

3. How long does the Advantage Service Subscription & Support Plan last?
The plan is available for a full 12 months as of your purchase date and may be renewed yearly.

4. How can I check the expiration date of my Advantage plan?
Check the purchase date on your invoice and add 12 months to find the exact date or call 877-262-2231 and ask our support team.

5. How can I renew my Advantage Service Subscription & Support Plan?
Simply call 877-262-2231 or 727-442-3554.

6. Can an Advantage Service Subscription & Support Plan be purchased whenever I need?
Yes, an Advantage Service Subscription & Support Plan can be purchased at any time. Simply call BobCAD-CAM at 877-262-2231 or 727-442-3554 to request and purchase the plan of your choice. The plan will go into force from the purchase date forward for a full 12 months.

7. My Advantage Service Subscription & Support Plan has expired, can I renew it?
Yes, the renewal of an Advantage Service Subscription & Support Plan can be purchased at any time. By keeping your subscription current you can avoid any reinstatement fees.

8. Do I need to activate my Advantage Service Subscription & Support Plan?
No, you do not need to activate the Advantage Plan. After you have subscribed to our Advantage Plan, you can reference your Customer ID or phone number when contacting our support specialist with a technical question.

9. What is the difference between an Advantage Service Subscription & Support Plan and an Upgrade License?
An Advantage Plan is a new service launched in January 2014. An Advantage Plan is a subscription and support service, whereas an upgrade license is a “one off” purchase to your original software license. An Advantage Plan is purchased on a 12 month basis and once obtained, you will be protected for all upgrades and any update releases, as well as enjoying other support options based on your choice of Advantage Plan Standard or Premium options. An Upgrade License is for customers who do not subscribe to our Advantage Plans yet want to upgrade their license to the latest release.

10. What is the refund policy?
The Advantage Service Subscription & Support Plans are non-refundable except if within BobCAD-CAM’s sole and exclusive determination, all of the following apply: (a) you or your company are a first time purchaser of the Advantage Service Subscription & Support plan with BobCAD-CAM or its authorized representative; (b) you have not used your Advantage Service Subscription & Support plan; and (c) you are eligible for a refund based on BobCAD-CAM’s Software Refund Policy identified above. If BobCAD-CAM elects to issue a refund for the Advantage plan, the amount of the refund will be the purchase price less 20% service fee.



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