Once a Release of a BobCAD-CAM Product becomes generally available, such Release will enter the Active Support lifecycle period. During Active Support, BobCAD-CAM’s Technical Support Engineers will work with Licensee to resolve Incidents & Handle Bug issues and feature requests. Active Support will be provided for at least one Release within a Major Release Family for 45 days from the date of the initial Major Release without a service contract.
If a release of a BobCAD-CAM Product is beyond the period of Active Support, then BobCAD-CAM may designate certain BobCAD-CAM Products eligible for a Passive Support lifecycle. If BobCAD-CAM designates a BobCAD-CAM product eligible for Passive Support, then during passive support, BobCAD-CAM’s Technical Support Engineers will work with Licensee to resolve Incidents. The Licensee is not eligible for any Service Packs, Patches, Hotfixes or other Workarounds. To receive any such Releases or support, Licensee must upgrade to a Release that is still under Active Support.
BobCAD Technical support will not be able to assist, modify or create post-processors for unsupported versions. A Versions passive support extends 3 versions back. Installation of older versions on newer operating systems is not supported. At BobCAD-CAM’s discretion registration will continue for older versions for a period of usually 5 years. Registration can be obtained through the BobCAD-CAM registration department at 877-262-2231.
Also called application decommissioning, retired versions of BobCAD-CAM will no longer be hosted or provided By BobCAD-CAM Inc. and new software license registrations will no longer be issued.
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