Current Available Position

Tech Reception (Tier 1)

Competitive Hourly Wage based on Experience Full-Time

BobCAD is looking for a Tier 1 Technical Support Reception to provide our customers with excellent support services. You will work with the Technical team and assist with administrative functions.

What your role will be:

• Respond to multiple calls and create tickets for customer call backs
• Manage database entry
• Post Processor requests received and routed properly
• Refund calls handled per proper protocol and follow through to completion
• Licensing of software
• E-mailing customers
• Collection, reporting and posting of weekly statistics
• Registration of software
• Schedule training events with customers and entered into CRM
• Monitor and respond to Customer Support Chat system

What your roll will be:

• Ability to answer customer questions quickly, effectively, and politely by phone or e-mail
• Proficient with Microsoft Office 365 products. (Word, Excel, Planner, SharePoint, Teams)
• Ability to e-mail customers (Outlook, Thunderbird, etc.)
• Ability to maneuver around the companies’ database quickly while servicing the customer
• Good verbal and written communication skills

These skills a plus:

• Typing at a speed of 40wpm
• Bilingualism

Apply Now

About us:

Since 1985, BobCAD-CAM has been developing easy to use and affordable CAD-CAM software. We offer CNC programming solutions for Mill, Mill Turn, Lathe, Router, Waterjet, Plasma, Laser, and Wire EDM machines. BobCAD-CAM integrates CAD and CAM functionality in a single interface. This gives a seamless transition from the design process to toolpath programming, simulation and g-code processing. From aerospace engineers to home shop machinists, BobCAD-CAM helps everyone design and manufacture precision parts, regardless of experience.