BASE Support Plans
Advantage Plan Plus
Unlimited Technical Phone & Email Support During Normal Business Hours
Access to software updates for the version of software you own
Screen Share Assistance with One of Our technicians When Needed
Full Access to All Getting Started & Instructional Videos
Knowledge Based Articles That Include Topics & Articles with Common Questions Asked from Previous Customers.
Access to the online library of 600+ post processors with access to minor post modifications completed by Tech Support staff.
Free Instructor Led Tier 1 Training Events & Recorded Archive – Click here to see our list of training options
Free Instructor Led Tier 1 & Tier 2 Training Events & Recorded Archive – Click here to see our list of training options
Access to simple non-scripted post modifications by Post Department staff
Priority callback times are within 12 hours (not including weekends or holidays)
Any Revisions, Bug Fixes, Enhancements, New Builds or Upgrades Over the Next 36 Months Included
Premium Digital Training Material (Up to 3 Axis Pro)
Our Onboarding Team Will Assist You in Getting Your Software Downloaded, Registered, Post Processor and Getting Started.