BASE Support Plans | License Support | Advantage Plan Plus |
---|---|---|
Unlimited Technical Phone & Email Support During Normal Business Hours | ||
Access to software updates for the version of software you own | ||
Screen Share Assistance with One of Our technicians When Needed | ||
Full Access to All Getting Started & Instructional Videos | ||
Knowledge Based Articles That Include Topics & Articles with Common Questions Asked from Previous Customers. | ||
Access to the online library of 600+ post processors with access to minor post modifications completed by Tech Support staff. | ||
Free Instructor Led Tier 1 Training Events & Recorded Archive – Click here to see our list of training options | ||
Free Instructor Led Tier 1 & Tier 2 Training Events & Recorded Archive – Click here to see our list of training options | ||
Access to simple non-scripted post modifications by Post Department staff | ||
Priority callback times are within 12 hours (not including weekends or holidays) | ||
Any Revisions, Bug Fixes, Enhancements, New Builds or Upgrades Over the Next 36 Months Included | ||
Premium Digital Training Material (Up to 3 Axis Pro) | ||
Our Onboarding Team Will Assist You in Getting Your Software Downloaded, Registered, Post Processor and Getting Started. |