Open Source Sofware

Support Memberships

Base Support Membership & Advantage Plan Plus

Currently we offer a Base License Support and Support and Training are included for Advantage Plan Plus members. Our Support is available Monday through Friday between the hours of 8am and 5pm eastern time. Does not included Holidays or Weekends.

Call Today 877-262-2231

BASE Support Plans

License Support

Advantage Plan Plus

Unlimited Technical Phone & Email Support During Normal Business Hours

Included

Included

Access to software updates for the version of software you own

Included

Included

Screen Share Assistance with One of Our technicians When Needed

Included

Included

Full Access to All Getting Started & Instructional Videos

Included

Included

Knowledge Based Articles That Include Topics & Articles with Common Questions Asked from Previous Customers.

Included

Included

Access to the online library of 600+ post processors with access to minor post modifications completed by Tech Support staff.

Included

Included

Free Instructor Led Tier 1 Training Events & Recorded Archive – Click here to see our list of training options

Included

Included

Free Instructor Led Tier 1 & Tier 2 Training Events & Recorded Archive – Click here to see our list of training options

Not Included

Included

Access to simple non-scripted post modifications by Post Department staff

Not Included

Included

Priority callback times are within 12 hours (not including weekends or holidays)

Not Included

Included

Any Revisions, Bug Fixes, Enhancements, New Builds or Upgrades Over the Next 36 Months Included

Not Included

Included

All Premium Digital Training Material (Over 30 Sets Available 100 hours Of Training)

Not Included

Included

Our Onboarding Team Will Assist You in Getting Your Software Downloaded, Registered, Post Processor and Getting Started.

Not Included

Included

*Minor Post Modifications are changes to a post processor that take less than 1-2 hours and do not require any custom scripting to accomplish.  An example would be removing un-necessary codes, moving existing codes to a different output location, or changing the sequence of output for a tool change.  If a technician deems the requested change is complex enough that a Post Processor department staff member should complete it the customer will be notified and the Post Processor Department will take over the cycle and provide the customer with a quote for the modification.    Minor post modifications do not include building a complete post processor for a customer.  If a customer requires more than 3 minor changes the cycle must be transferred over to the Posting Department and quoted for billable time.  All 5-axis Post Processors require quoting for estimated time.
Call Today 877-262-2231

 

Support and Software Lifecycle